Your customers’ experience means everything to your business!
Today, it is expected that you receive fast and personal service when you approach a company. This applies regardless of which type of user is addressed; patients, policy holders, students or ordinary consumers. Therefore, to a greater extent than ever, many companies and institutions need a comprehensive and fully integrable contact centre, in order to be able to provide the best service, quickly and securely.
Talkdesk is a Cloud-based AI-driven application, which helps you to give your customers the best user experience. Customers experience fast, accurate and intelligent service – and you can provide it (completely without breaking a sweat).
An “end-to-end” solution that delivers the best customer experiences
Customers expect more and more from companies today. Older contact center solutions cannot keep up; they are not fast enough, and not intuitive enough. Talkdesk CX Cloud is a completely new contact centre, which is cloud-based, AI driven and an end-to-end solution on one platform. Everything you need to give your customers the best user experience, while increasing your competitiveness and reducing your costs.
With the Talkdesk CX Cloud solution, you do not pay for expensive licenses, which must be managed on your own servers. You pay a subscription that includes EVERYTHING.
Talkdesk is a secure and innovative solution that simply solves all tasks across industries.
Examples of solution areas
The Financial Sector
Talkdesk for the financial sector is a modern cloud contact center solution that delivers streamlined, efficient client experiences. Talkdesk delivers a complete end-to-end contact center solution, which brings intelligence into focus and helps asset managers, banks, insurance companies, payment service providers and fintech to streamline the services needed to deliver the perfect client/customer experience.
Retail and E-commerce
Build lasting and profitable customer relationships with Talkdesk’s modern cloud contact center solution. Good customer service is no longer just a differentiator – it’s a must. When every conversation matters, you need technology, which comes with it. Talkdesk helps you to ensure that your customers receive fast, personal service. Because happy customers mean higher sales.
Healthcare sector
Talkdesk is the modern cloud contact center solution, which is used by some of the world’s largest healthcare organizations to provide patients with a good and safe experience when they contact their doctor, hospital or similar. Talkdesk gives healthcare organizations the opportunity to improve the patient’s experience in a uniform and safe way, by synchronizing the patient’s journey across any communication channel – web, e-mail, SMS, mobile app, virtual agent or live agent – resulting in good and safe user experiences .
Travel and hotel industry
Give your customers an unforgettable experience with proactive and personal customer service. It is more important now than ever to stay engaged with customers. To gain your customers’ loyalty, it is important to understand each customer’s needs and deliver consistent personal service. Talkdesk specializes in innovative cloud contact center solutions, which help you to increase customer engagement.