Flyt chooses contact center solution from NetNordic.
Flyt AS is a new issuing company. They have over 550,000 AutoPASS customers in Norway.
Flyt selected NetNordic with the contact center platform Puzzel, to manage dialogue and handling of Flyt’s customer portfolio. Flyt conducted a comprehensive assessment before NetNordic became the supplier. The solution is an omnichannel contact center solution that handles phone calls, emails, chat, SMS, and contact forms. This allows Flyt’s customers to choose their preferred communication channel.
Flyt is very pleased with the new solution. Ellinor Fiskaa, Head of Customer Center and Marketing, says the following:
“It is rare that we implement technology that goes so smoothly, and our customer service representatives find the solution to be very operationally stable and easy to use. NetNordic, together with Puzzel, makes our daily work easier, and we can support our customers in a better way.”
NetNordic thanks for the trust and looks forward to continued collaboration in the future.