In retail and eCommerce, customer experience is
the key to success!
The retail industry is evolving rapidly due to digital transformation, and customer expectations have never been higher. To stay competitive, multi-location businesses need a secure and flexible digital infrastructure that ensures seamless customer experiences across all channels. It’s no longer just about being present online – it’s about using technology to engage, analyze, and personalize in real time.
New customer demands require new technological solutions. Today’s shoppers are looking for more than just products – they want positive experiences, both online and in stores. Everything from beacons and POS systems to advanced IoT devices like sensors and cameras must work seamlessly. Companies that prioritize customer experience (CX) will win the retail innovation race.
NetNordic are here to help you.
Talk to an experienced eCommerce specialist!
Do you have IT questions about retail?
We’re here to help.
NetNordic – your partner in
retail transformation
As an independent systems integrator with deep expertise in cloud, network, cybersecurity, and collaboration, NetNordic’s services are designed with the specific needs of the retail industry in mind. We address some of the most critical challenges you may face, from ensuring operational stability across multiple locations to enhancing the overall customer experience. Our goal is to enable you to run efficient, secure, and scalable operations while providing exceptional service to your customers. Read more about our core services below.
WIFI & Analytics
In today’s retail environment, having reliable WIFI is just the beginning—with the right technology in place, it’s important to gain insights into customer behavior. NetNordic’s WiFi solutions not only offer dependable network access at your locations, but also come equipped with an analytics platform that provides real-time data on how customers interact with your digital and physical space. From traffic patterns to time spent in specific areas, this data allows you to tailor your offerings and improve customer engagement.
Network as a Service
Managing complex networks across numerous locations can be overwhelming, especially when balancing performance and security. With NetNordic’s NaaS solution, network management becomes more predictable. Our service offers a scalable, secure, and cost-efficient network solution that includes everything from installation to maintenance and support. With fixed costs and a 90-day-notice scalability option, you gain the flexibility to adapt quickly to changing demands.
SD-WAN
Ensuring a stable and secure connection between multiple locations is crucial for any multi-site retail operation. NetNordic’s SD-WAN solution provides a robust, scalable system that keeps all your stores connected to your data center or cloud infrastructure. This ensures secure, high-speed connectivity while reducing complexity and keeping operating costs in check.
CCaaS (Contact Center as a Service)
Delivering a consistent customer experience across both physical and digital channels can be complex. With NetNordic’s CCaaS solution, managing omnichannel customer service becomes easier.
Whether it’s phone calls, e-mail, live chats, or social media, all customer interactions are managed from a central platform. This creates a seamless experience for your customers and optimizes the efficiency of your customer service team.
