Midstar Hotels

Midstar Hotels AB enters into collaboration with NetNordic for a prestigious project in Copenhagen!

Hotel Grand Joanne is one of Copenhagen’s oldest and most venerable hotels. It is located in a beautiful building from the 19th century in the heart of the popular district of Vesterbro. The hotel was reopened in March 2022 after undergoing extensive rehabilitation and refurbishment over the past two years. This hotel has a historical charm and offers its guests service and experiences beyond the ordinary.

The hotel is owned by the hotel operator Midstar AB, which is a leading hotel operator with hotels throughout the Nordic region. Midstar’s ambitions when Hotel Grand Johanne was undergoing extensive rehabilitation were that the hotel would reemerge as a place where memories would be created through music, food, drinks, and cultural elements.

The challenge for Midstar Hotels

Upon arrival at Hotel Grand Joanne, guests are met with the utmost in service, design, and technology. Nothing has been spared here to ensure that visitors enjoy their stay. Whether choosing to relax in a guest room, enjoy a fine dinner at the restaurant, or visit the hotel’s stunning rooftop terrace.

The development of Hotel Grand Joanne has been a long process for Midstar Hotels AB. The focus has consistently been on ensuring that guests have the best possible experience of both the hotel and the digital guest journey. At the same time, it was crucial that employees had access to technology and services that allowed them to perform their work as quickly, efficiently, and guest-friendly as possible.

Det var derfor viktig for Midstar AB at de fant en samarbeidspartner som både forstod bransjen, hadde den nødvendige tekniske kompetansen, og som de kunne ha full tillit til når det gjaldt leveranser av teknologi til hotellet, slik at man var sikre på at alle dimensjoner ble ivaretatt. Det var også et krav at alle tjenester som ble levert til hotellet var skybaserte. Slik at hotellet ikke hadde noe ansvar for drift, vedlikehold eller oppgraderinger.It was therefore important for Midstar AB to find a partner who both understood the industry, had the necessary technical expertise, and whom they could fully trust when it came to delivering technology to the hotel, ensuring that all dimensions were taken care of. It was also a requirement that all services provided to the hotel were cloud-based. This way, the hotel had no responsibility for operation, maintenance, or upgrades.

Det var flere leverandører av teknologi, som kom med tilbud og ble vurdert. Etter helhetlig vurdering av teknologien som tilbudt, samt leverandørenes evne til å levere på en smidig og fleksibel måte, falt valget på NetNordic som samarbeidspartner for dette prosjektet.There were several technology suppliers who submitted proposals and were evaluated. After a comprehensive assessment of the technology offered, as well as the suppliers’ ability to deliver in a smooth and flexible manner, the choice fell on NetNordic as the partner for this project.

Løsningen fra NetNordicThe solution from NetNordic

All solutions were delivered as a cloud-based service, over the same platform. Through this cloud platform, the hotel has received telephony, WIFI, Network, Digital Signage, IPTV, and technology for conference rooms. As part of the IPTV delivery, a cloud-based IPTV headend is also included, which distributes TV channels to all rooms in the hotel. In addition, there are SMART TVs with integrated Chromecast so that guests can stream their own content to the TV screen in the guest rooms.

Den leverte plattformen gjør at Hotel Grand Joanne har et forutsigbart kostnadsbilde. Her er det minimalt med tekniske installasjoner på hotellet. I tillegg er det ikke noe ansvart for drift, vedlikehold eller oppgraderinger av teknologien som er levert. Samtidig oppnår Midstar AB en skalerbarhet. Slik at det i fremtiden vil være enkelt å «onboarde» andre hotellet Midstar AB eier på samme tjenesteplattform.The delivered platform ensures that Hotel Grand Joanne has a predictable cost structure. There are minimal technical installations at the hotel. Additionally, there is no responsibility for operation, maintenance, or upgrades of the delivered technology. At the same time, Midstar AB achieves scalability. This means that in the future it will be easy to onboard other hotels that Midstar AB owns on the same service platform.

• Cloud-based delivery of network (LAN) for administration and guests, conference facilities, and IPTV, among others
• Cloud-based delivery of wireless network (WIFI) for guests and staff
• Cloud-based delivery of IPTV solution and Smart TVs with integrated Chromecast in all guest rooms
• Cloud-based platform for IPTV-based entertainment services and TV channels in all guest rooms
• Digital signage
• AV technology for meeting rooms
• Telephony solution for hotel administration
• Fiber-based internet access

Outcome

Hotel Grand Joanne is one of the gems in the hotel operator Midstar AB’s portfolio. It was crucial for Midstar AB that the hotel could open on time and was functioning well from day one for both guests and staff. This required a strategic partner in the delivery of technology that was both predictable, flexible, and at the same time focused on high delivery quality. NetNordic was awarded the contract for the delivery of technology to the hotel after a comprehensive assessment.

The hotel welcomed its first guests in March 2023, and from the first day the guests could experience a unique hotel where even the smallest details had been thought of and taken care of. The hotel welcomed its first guests in March 2023, and from the very first day, guests could experience a unique hotel where even the smallest details had been considered and taken care of.