Welfare Technology for the Response Center in Kongsberg
NetNordic contributes to increased safety and empowerment for those in need of care in the Kongsberg region. We provide welfare technology that makes everyday life easier for more than 1,100 users in the seven member municipalities.
The official opening of the Response Center in Kongsberg was on May 9.
Kongsberg municipality is the first municipality to be connected to the response center. The other six municipalities in the Kongsberg region will be continuously linked to the new alarm reception.
The Response Center in Kongsberg is the link that connects new technology with humane care services. Together with the municipalities, the Response Center in Kongsberg will deliver better and more efficient care and health services. The center aims to contribute to increased safety, independence, and empowerment for care recipients in the Kongsberg region.
The technology provides more opportunities and a better service for those living at home. NetNordic Care will change the way we work, and the technology will contribute to increased safety and empowerment for our users and patients.
Digital services to people in need of care
The Kongsberg region wanted to offer digital services to people in need of care – patients in care homes and those living at home. They aimed to enhance safety and empowerment for their patients and relatives through increased use of welfare technology.
NetNordic Care
The needs of the elderly are constantly changing. More elderly people wish to stay at home but require welfare technology to be more self-sufficient and to feel secure.
NetNordic Care is a comprehensive welfare platform for municipalities and municipal collaborations that combines safety solutions for nursing homes and health facilities with home-based care services. We help ensure a holistic patient journey for healthcare personnel and users, regardless of location.
The Solution by NetNordic
We provide the NetNordic Care welfare solution to the Response Center, which handles alerts from 7 municipalities in the Kongsberg region. This includes 1,100 people living at home. Alerts come in through various means, including fall alarms, fire alarms, jewelry, or buttons activated by users.
The solution consists of a response center where staff receive alerts about what the alarm pertains to and where they need to respond.
We have also performed integrations with the municipalities’ patient journal systems, shift solutions, and personnel systems. This allows the response center to access the journal of the patient calling in, enabling them to relay important information to the staff member who will respond to the patient.
The response center also gets an overview of the positioning of both users and staff and is notified when the technical equipment of users has low battery.
Nearly 100% Uptime
The NetNordic Care Response Center solution is delivered as a service from 2 geo-redundant data centers. This ensures nearly 100% uptime. Alerts are handled by healthcare professionals at the Response Center, who are available 24/7/365.
One Supplier to Relate To
NetNordic manages all technology provided to service providers/home care services and will maintain process and communication throughout the entire service chain. We have entered into a long-term partnership contract that includes the development of the service to meet future needs.
We chose NetNordic as our supplier because they are involved in the entire journey. They are advisors, developers, and they have a holistic understanding of how we can best connect various technical solutions into one platform.
The Outcome
- Upgraded solution at all times
- Redundant solution with high uptime
- Streamlining of home care services
- Solution tailored for new technology
- Statistics that can be used as a basis for decision-making
Future Development
In the future, we aim to deliver innovative total solutions for nursing homes and care facilities, including video surveillance and geo-positioning. This will ensure that the alarm center is notified when patients move outside a given area and that their position is sent to the alarm center.
Other Deliveries from NetNordic Care
NetNordic has delivered similar solutions to the Grenland region with 13 municipalities, the Værnes region with 7 municipalities, and Tromsø municipality.
NetNordic has also been awarded contracts with Vestby municipality and the Nord-Troms region with 6 municipalities. The new contracts also include the delivery of integrated solutions for nursing homes, care facilities, and home care services.