Hotel Customized Contact Center Solutions from NetNordic
The battle for hotel guests is fiercer than ever, and the expectations from guests and customers are only increasing. Central to this picture are the requirements guests and customers have when it comes to communication with a hotel. Communication is expected to be quick, easy, personal, and on a variety of channels. The guest wants to decide for themselves in which way to contact a hotel. It can be by phone, email, chat or social media – the choices are endless these days. But no matter which channel the customer or guest chooses, a response is expected, and it must be both fast and correct.
We at NetNordic have followed this trend for a few years and have therefore developed particularly suitable contact center solutions for the hotel sector. This has made NetNordic one of the leading providers of multichannel contact center services in the Nordic region, which we are very proud of. But such a position in the market does not come by itself. It takes a lot of time, energy, focus and knowledge of the hotel industry to create a service concept that not only corners the market, but caters to all needs!
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Flexibility, Competence, Scalability
We know that the way to the next satisfied hotel guest or conference customer often goes through good and fast communication, and by your hotel exceeding the expectations you are met with in dialogue with customers and guests.
NetNordic’s task is to help you with exactly that. But it is not only the expectations of customers and guests that must be met when delivering a contact center solution, the needs of the hotel and the employees are at least as important.
We have therefore focused a lot on this in our customized services as well, so that needs when it comes to flexibility, employee competence, scalability, and not least statistics are taken care of in a good way. Because it’s useful to know how good you really are at being available to customers and guests, as well as on which channels, right?
A hotel-adapted contact center
Many hotels live in the belief that contact center solutions are “expensive things”, and that it will not be profitable for a hotel to procure such a service to improve accessibility to customers and guests, as well as streamline the operation of the hotel. This is a common misunderstanding. The fact is that solutions of this type have been expensive in the past, but with the modern cloud solutions, prices have fallen dramatically. It is therefore very easy to calculate a purchase of a modern contact center, and we find that many hotels experience in significant increase in booking and revenue, in addition to increased customer satisfaction after implementing a contact center. The reason for this is that their availability to the market they cater to is increasing, and that they simply get in touch with more potential customers and guests. This, in combination with the guests having a more positive experience when it comes to contact with the hotel, contributes to increased booking of rooms and conferences, and thus increased revenue. By the way, did you know that as little as 2-3 extra bookings of overnight stays in a month could cover the entire cost of a contact center solution? It was probably less than you thought, right?
The solution
A hotel-adapted contact center service from NetNordic is based on the globally leading providers of such technology. The solutions are modular, so they can be adapted to the needs of your hotel and your customer groups. All relevant communication channels are available in the solution, and you choose which ones you want to use. The service is highly scalable and can be used by the entire spectrum, from an employee at a hotel to a large number of employees at a number of hotels at the same time. The service is easy to use for both guests and customers, as well as employees at the hotel. With a hotel-adapted contact center service from NetNordic, both guests, customers and employees will experience being taken care of in a good, professional and personal way. The solution comes standard with services and channels your hotel wants, and support, reporting, operation and maintenance of the platform is included. All you have to think about is answering the inquiries at your hotel. The rest is taken care of by NetNordic.
With a modern hotel-adapted contact center service from NetNordic, your hotel gets access to:
- A tool that helps increase booking and turnover at your hotel.
- A partner with experience from, and focus on, the hotel sector.
- A scalable and flexible platform that’s customized for your hotel.
- Access to an efficient service for handling inquiries on all channels.
- A service that is updated and upgraded continuously in line with the market.
- A secure, modern and future-oriented platform for communication with customers and guests.
- Business-relevant information in the form of updated and detailed statistics related to activity in the service.
Case Studies
Hotel Continental
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Hotel Verdandi
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Jacy’z Hotel & Resort
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Marienlyst Strandhotel
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Midstar Hotels
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Miklagard Hotel
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Thon Hotel
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Bellora
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Biologen Herdla
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Clarion Collection
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Ellery Beach House
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Fýri Resor
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Norefjellstua
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Norwegian Hospitality Group AS
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