Telephony Solutions

Hotel Telephony Solutions
– people want to talk to people!

People want to talk to people, and this is probably even more true in hotels than in most other places. When potential guests want to contact a hotel, they often prefer to do so via a telephone call. And this is not a trend that seems to be changing anytime soon! A good guest experience often starts with “the good conversation” with staff at the hotel prior to a stay. In this regard, technology plays a major role, and the telephony solution the hotel uses often determines what the experience of contacting a hotel will be like.

But a modern telephony solution for a hotel is so much more than just setting up the conversation between a guest and an employee at the hotel. Internal communication is almost as important, and telephony is a key service in this context. To maintain the level of service at the hotel, it is important that communication internally is fast and efficient, and that the employees are available to each other – also via the phone.

In addition to the fact that guests want to talk to employees, and employees also to each other, guests often want to talk to other guests who are staying at the hotel. In such a scenario the in-room telephone is convenient, and it is frequently used for conversation between guests staying at the same hotel. And even though it is not as common anymore, it still happens that guests in a hotel want to call their loved ones elsewhere in the world, via the reliable in-room phone as well!

Phones that are placed in guest rooms are often adapted to the needs of both the hotel and the guests, so that they are pre-programmed with the functions and services that are most used by both guests and employees. It can be speed dials for wake-up calls, reception, spa, restaurants, room service, emergency calls and more, or to be able to make remote calls. By the way, did you know that a number of different customer groups and hotel certifications require a phone to be in the hotel room? It would be a shame not to get large bookings from tour operators, flight crews and other customer groups because there is no phone in the hotel room, right?