Empowering Collaboration with Microsoft Teams
In today’s fast-paced and distributed work environment, Microsoft Teams provides a comprehensive communication solution that integrates telephony and video communication with advanced business processes
Add contact centers and compliance recording and get a complete state of the art communication and collaboration platform. With advanced telephony capabilities and certified devices, Teams delivers a seamless user experience across all communication channels. By leveraging key components like an integration hub for hybrid solutions, businesses can ensure secure, reliable, and scalable communication that meets their needs.
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Integration Hub
Integrated Communication with Advanced Integration Hub at the heart of Teams
At the heart of Microsoft Teams telephony is the integration hub, known as the Session Border Controller (SBC). The SBC serves as the key component that connects Teams telephony to external phone networks in addition to other cloud services and finally on prem solutions, enabling businesses to make and receive calls in a uniform solution. By securely managing voice traffic, the SBC ensures high-quality, reliable communication while safeguarding against security risks such as data breaches or unauthorized access. With the SBC, organizations can integrate Microsoft Teams with existing telephony infrastructures, enabling a smooth transition from legacy systems and optimizing call routing for better performance and efficiency.
Seamless Customer Interaction
Microsoft Teams seamlessly integrate with contact center solutions to enable efficient and streamlined customer interactions. Through intelligent routing, contact centers can manage inbound calls, live chats, and messages, ensuring that customers are connected to the right agents quickly and efficiently. Integration with Teams allows customer service representatives to access relevant data and collaborate in real time, improving response times and overall customer satisfaction. Whether it’s resolving inquiries or managing complex support cases, Teams ensures that contact centers can deliver exceptional service across all channels.
Ensuring Regulatory Adherence with compliance recording
In regulated industries, compliance recording is essential for ensuring that all communications are securely recorded and stored to meet regulatory requirements. Microsoft Teams offers integrated compliance recording solutions that automatically capture and store all voice, video, and messaging interactions. This ensures that organizations can meet industry standards for data retention and auditing while maintaining the security and confidentiality of sensitive information. Compliance recording is particularly important for industries such as finance, healthcare, and legal services, where accurate record-keeping is a top priority.
Video Rooms (MTR) –
Elevating Collaboration
Microsoft Teams Rooms (MTR) transform traditional meeting spaces into modern, technology-enabled collaboration hubs. Offering high-definition video and crystal-clear audio, MTR enables seamless communication between in-person and remote participants. Features such as one-touch join, wireless content sharing, and automatic meeting updates allow participants to focus on the discussion at hand rather than the technology. MTR ensures meetings are more engaging, inclusive, and productive, no matter where participants are located.
Unified Communication for the Modern Enterprise
By integrating telephony with contact centers, compliance recording, and video rooms, Microsoft Teams delivers a unified communication solution that adapts to the diverse needs of modern organizations. With secure, scalable, and seamless communication tools, businesses can enhance collaboration, improve customer interactions, and ensure regulatory compliance – all while providing an optimal user experience through certified devices.
Enabling the Best User Experience
Certified devices are essential for maximizing the performance of Microsoft Teams. From headsets and desk phones to advanced speakerphones and webcams, Teams-certified devices ensure high-quality audio and video experiences. In meeting rooms, Teams-compatible cameras, microphones, and speakers optimize the video conferencing experience, making every meeting feel as immersive as possible. These devices enable users to fully engage with the platform and collaborate effectively, whether in the office, at home, or on the move.
Strategic Partner
