Integrated operations- and business support systems for better customer experience
Efficient operations and administration start with a robust OSS/BSS framework. NetNordic’s OSS/BSS solutions are specifically tailored for Norwegian network operators, guiding you through the entire customer experience process from A to Z. By integrating operations and business support systems, we help you streamline workflows, enhance service delivery, and provide a seamless experience for your customers.
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Why Choose an OSS/BSS solution from NetNordic?
By choosing an OSS/BSS solution from NetNordic, you gain a powerful, adaptable, and future-proof solution designed to enhance your operational efficiency and customer satisfaction. NetNordics™ OSS/BSS solutions offer flexible and open architecture, providing numerous advantages for network operators.
- High Flexibility
- Vendor Independence
- Integrated Home Network Portal
- Modular and Scalable Solution
- Flexible Delivery Model
Håkon Bergene
Sales Director – Operators & UtilitiesOur experience shows that network operators typically spend about 65 percent of their revenue on operations and administration. By implementing our ZeroTouch™ system, these expenditures can be significantly reduced, leading to both cost savings and increased customer satisfaction.
Why you need intelligent Business Automation Solutions (OSS/BSS)
Cost-efficiency and customer satisfaction are the two most critical factors for competitiveness in the operator market. To achieve these goals, operators require a robust OSS/BSS system that is tailored to their organization and specific services. Without a strong OSS/BSS in place, you risk facing several challenges.
- High Operation Costs
Inefficient administration can lead to unnecessary expenses, driving up operational costs and reducing profitability.
- Poor Customer Experience
Delayed provisioning, slow fault resolution, incorrect billing, and a lack of self-service options can frustrate customers and damage your reputation.
- Lack of Flexibility
Without open APIs and a modular architecture, it becomes difficult to adapt the system to meet specific needs and integrate with existing infrastructure, limiting your ability to innovate and respond to market demands. A well-designed OSS/BSS system is essential for reducing costs, enhancing customer satisfaction, and maintaining the flexibility needed to thrive in a competitive market.
NetNordic’s OSS/BSS solutions offer flexible and open architecture
High Flexibility
With open APIs, you can easily integrate with various networks and systems. Whether you need to use its internal functionality or integrate existing systems like CRM and billing/accounts receivable, our solutions adapt to your needs.
Vendor Independence
Our solutions support a wide range of network equipment and external systems, allowing you to choose the best technologies without being tied to a specific vendor.
Integrated Home Network Portal
Gain full control over home equipment and services, including Wi-Fi devices, through an integrated portal, ensuring a seamless customer experience.
Modular and Scalable Solution
Pay only for the features you need, making our solutions cost-effective and growing with your business.
Flexible Delivery Model
Choose between cloud or on-premise deployment, giving you the flexibility to implement our solutions in a way that best suits your operational needs.
NetNordics Solutions – A Complete Customer Journey from A to Z
With an OSS/BSS solution from NetNordic, you can streamline operations, improve customer satisfaction, and maintain a competitive edge in the market. NetNordics offers comprehensive and tailored OSS/BSS solutions that are designed for service providers, covering every aspect of the customer experience process from start to finish. With our solutions, you benefit from:
- Complete Automation
Seamlessly automate every step of the process, from interest mapping and orders to provisioning, fault resolution, customer service, self-service, and billing/accounts receivable. This ensures efficiency and reduces manual intervention.
- Proactive Fault Resolution
Our system identifies and resolves issues before they impact your customers, minimizing downtime and enhancing the overall customer experience.
- Accurate Billing
Automated billing systems ensure that invoices are always correct, reducing disputes and improving customer satisfaction.
- Self-Service Portal
Empower your customers with a self-service portal that allows them to manage their own services, reducing the demand on your customer support team and enhancing customer autonomy.
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